Shipping & Returns

Returns & Exchange Policy

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At Pawvay Passion, we want you to be satisfied with your purchase. Please review our Returns & Exchange Policy carefully before placing an order.

 

1. Eligibility for Returns & Exchanges

Returns or exchanges are accepted under the following conditions:

• Items must be requested within [X] days of delivery

• Items must be unused, unworn, unwashed, and in original condition

• Original tags, labels, and packaging must be intact

• Proof of purchase is required

Items that do not meet these conditions will not be accepted.

 

2. Non-Returnable Items

The following items are non-returnable and non-exchangeable unless defective or damaged upon arrival:

• Sale or discounted items

• Underwear, swimwear, or accessories (for hygiene reasons)

• Gift cards

• Customized or made-to-order items

 

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer care team at [support email] with:

• Your order number

• The item(s) you wish to return or exchange

• Reason for return or exchange

Returns sent without prior approval may not be accepted.

 

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable

• We recommend using a trackable shipping service, as we are not responsible for lost return packages

 

5. Exchanges

Exchanges are subject to item availability.
If the requested replacement is unavailable, we may offer:

• Store credit, or

• A refund in accordance with this policy

 

6. Refunds

Once your return is received and inspected, you will be notified of approval or rejection.

Approved refunds will be issued to the original payment method or as store credit within

24hours or [14-20] business days depending on the bank.

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Please note:

• Processing times may vary depending on your bank or payment provider

• Shipping costs are non-refundable

 

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery with clear photos of the issue.

We will arrange a replacement or refund at no additional cost once the claim is verified.

 

8. Late or Missing Returns

Returns received outside the approved return window or without authorization may be rejected or returned to the customer at their expense.

 

9. Policy Abuse

We reserve the right to refuse returns or exchanges from customers who repeatedly misuse or violate this policy.

 

10. Policy Updates

This policy may be updated at any time without prior notice. Changes will be posted on this page with an updated “Last updated” date.

 

11. Contact Information

For return or exchange inquiries, please contact:

Email: [pawvaypssn1@yahoo.com]
Pawvay Passion contact : [+1-516-472-4702]